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Professional Collections since 1930
Proven Technology
Consistent Results
Unmatched Service
Things to
consider when selecting a collection agency:
·
How will your
accounts be worked?
·
Will your accounts
simply be run through a dialer and not be worked by humans?
·
Will your patients
only receive letters and not receive phone calls?
·
Does the agency
have on-going training of personnel?
·
Experience?
·
What tools do they
use to maximize results?
·
Technology -
state-of-the-art?
·
Electronic listing
of accounts?
·
Internet access to
your accounts?
·
Skip-tracing
methods?
·
Scoring of
accounts?
·
Auto dialer?
·
Electronic
remittance available?
·
Customer service?
·
FDCPA Fair Debt
Collection Practices Act compliant?
·
HIPAA Health
Insurance Portability & Accountability Act compliant?
·
FRCA Fair Credit
Reporting Act compliant?
·
Licensed and
bonded?
·
Errors &
Omissions insurance?
·
References?
·
Competitive
Rates?
·
Consider an on-site
visit
·
Consider the fact
that we are local in your area
·
Active members of
American Collectors Association, Washington & Idaho Collectors
Associations, AAHAM, HFMA and many Chambers of Commerce.
People:
We have the People in place that that it takes to be successful in
the collection industry including:
1.
48 Total Employees
2.
150 years or more of collection management experience
3.
25 dedicated and motivated collectors
4.
Spanish speaking collectors
5.
Excellent clerical staff
6.
Legal Staff with corporate counsel
7.
On-going training
8.
Offices located in Coeur d’Alene, ID and Spokane, WA
9.
Office
hours are 8AM-5PM Monday through Friday
Technology:
We provide our staff with the
latest cutting edge tools and technology to do their job, including:
1.
State-of-The-Art Computer Hardware & Software
Our
new DAKCS Software Systems, Inc. latest offering Beyond.Net
is written with the
power of Microsoft's .NET™ platform. Beyond.Net features a fully integrated graphical user interface. You
now have the ability to monitor your accounts receivable from anywhere in
the world.
2.
State-of-The-Art Phone System-
Each collector has a private local phone number, a toll-free number, and
their own private pre-recorded voice message for call-backs to their
private lines.
3.
Fully Integrated 48 line Predictive Auto-Dialer makes
as many as 15,000-20,000 calls per day leaving voice mail for
consumers to contact our collectors. This allows them to make many more
contacts daily than agencies without dialers.
4. Account Scoring The collection score predicts the collect-ability of an account before it ever goes to a collector.
5.
Skip-tracing- We use
multiple Internet sites including Accurrint, a National consumer data base
owned by Lexis-Nexis, PADAL, PACER and others.
6.
Remote Client Services uses
the power of the Internet to save our clients time and money and give you more
information faster through secure SSL encrypted connections. You
can list accounts individually or an entire file on-line. You can view and
print individual account information and track our progress as well as
access statistical reports when you want them.
7.
Electronic Remittance is
available to most clients depending on compatibility. This means that
our payments can be electronically posted to the proper account in your
system saving you many hours of labor.
Results:
We strive to bring you the highest “Net-Back” possible from your
accounts. The percentage rate of commission may be less important than the
agency’s percentage of return on the dollars you refer for collection.
For example, if you turn over $1000 worth of accounts at a 25% commission
rate and the collector recovers only $300, you will receive $225 from
these “bad debts.” If you refer $1000 at a 35% commission rate and the
agency recovers $500, you will receive $325. We offer very competitive
rates.
Service:
Our objective is to provide our clients with the most comprehensive
services available in the collection industry and our dedicated
professionals will ensure all measures available are taken to obtain the
highest recovery rates for your past due accounts. Statistical reports
available on-line or delivered to you at your request. When you call us,
you talk to live representatives and promise to answer you questions
quickly and efficiently.
Education:
We host one free collection and bankruptcy seminar each year for
our healthcare clients.
Choosing
a professional collection agency to manage your delinquent accounts and
other related tasks can be a difficult decision. You want an agency that
will represent your organization in a responsible manner, one that
provides a satisfactory rate of recovery while maintaining your public
image. The decision involves more than just giving your business to the
lowest bidder – it requires careful consideration.
Getting
the most from your collection agency requires cooperation and strong
communication and at Chapman Financial Services we strive to be the best.
Please consider our experience, market knowledge, recovery rates,
references and professional credentials. By carefully evaluating your
company’s needs, as well as the capabilities of the collection agencies
available, you can maximize your accounts receivable income and ensure
that your patients are handled properly. Careful selection of a
third-party collection agency strengthens your bottom line and helps you
retain patients, leading to a more profitable business.
Chapman
Financial Services, Inc. of ID
316 N. 4th
Street
Coeur
d’Alene, ID 83814
208-667-4671
800-594-9866
Chapman Financial Services of WA, Inc.
1424 N. Argonne Rd.
Spokane, WA 99212
509-922-4334
800-876-2328
This is a communication from a debt collector. This is an attempt to collect a debt and any information obtained will be used for this purpose.